What is ISO 90002018

The International Organization for Standardization (ISO) is an independent, non-governmental international organization that develops and publishes standards. ISO 9000 is a set of standards that focuses on quality management systems. The latest version, ISO 9000:2018, was released in September 2015. In this article, we will discuss the key features of ISO 9000:2018 and its importance in professional technical settings.

Understanding ISO 9000:2018

ISO 9000:2018 sets out the criteria for a quality management system and is based on a number of quality management principles, including customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making, and relationship management. It provides a framework for organizations to consistently meet customer requirements, enhance customer satisfaction, and continuously improve their performance.

The Key Changes in ISO 9000:2018

One significant change in ISO 9000:2018 is the emphasis on risk-based thinking. The standard encourages organizations to identify and address potential risks and opportunities that could impact their ability to deliver products or services that meet customer requirements. This proactive approach helps organizations to prevent issues before they occur, resulting in improved efficiency and customer satisfaction.

Another notable change is the increased focus on leadership. ISO 9000:2018 emphasizes the active involvement of top management in the development, implementation, and maintenance of the quality management system. This ensures that quality objectives are aligned with the organization's strategic direction and that resources are allocated appropriately to achieve those objectives.

The Benefits of ISO 9000:2018

Incorporating ISO 9000:2018 into professional technical settings can bring numerous benefits. Firstly, it helps to streamline processes and increase operational efficiency. By adopting a process approach, organizations can identify inefficiencies, minimize waste, and improve productivity. Secondly, ISO 9000:2018 enhances customer satisfaction by consistently delivering products or services that meet customer requirements and expectations. This leads to increased loyalty and positive word-of-mouth recommendations. Thirdly, the standard promotes a culture of continuous improvement, empowering organizations to evaluate their performance, set objectives, and implement corrective actions.

Moreover, ISO 9000:2018 can also provide a competitive advantage. Being certified offers credibility and demonstrates an organization's commitment to quality. It gives confidence to customers, partners, and stakeholders that the organization operates with the highest standards.

In conclusion, ISO 9000:2018 is a valuable tool for professional technical settings as it helps organizations establish effective quality management systems. By understanding the key features, changes, and benefits of the standard, organizations can achieve improved customer satisfaction, operational efficiency, and overall performance.