What is ISO-IEC 20000-3:2012?

ISO-IEC 20000-3:2012 is an international standard that focuses on providing guidelines for the implementation of an effective service management system. This standard, titled "Information technology - Service management - Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1", provides valuable insights into defining the scope and its applicability when adopting ISO-IEC 20000-1 for service management.

Scope Definition in ISO-IEC 20000-3:2012

In ISO-IEC 20000-3:2012, scope definition plays a critical role in determining the extent to which an organization's service management system will cover and influence its services. The standard emphasizes the importance of aligning the scope with the organization's objectives, requirements, and constraints, while also considering the needs and expectations of the interested parties.

ISO-IEC 20000-3:2012 provides detailed guidance on how to define the scope effectively. It involves identifying the boundaries, interfaces, and dependencies of the organization's services. Factors such as organizational structure, management responsibilities, locations, and resources need to be considered for scoping purposes.

Applicability of ISO-IEC 20000-1

ISO-IEC 20000-1 is the core standard that specifies the requirements for establishing, implementing, maintaining, and continually improving a service management system within the organization. ISO-IEC 20000-3:2012 offers useful recommendations on determining the applicability of this standard based on the scope determined.

The standard suggests conducting a thorough assessment of the organization's internal and external context to identify the specific requirements from ISO-IEC 20000-1 that are relevant and applicable. It helps organizations avoid unnecessary efforts and focus on implementing only those requirements that will contribute to the improvement of service management.

Benefits of ISO-IEC 20000-3:2012

ISO-IEC 20000-3:2012 provides several benefits to organizations striving to improve their service management:

Clear Guidelines: The standard offers clear and structured guidelines for defining the scope and applicability of ISO-IEC 20000-1, ensuring a well-defined approach to service management implementation.

Efficiency and Effectiveness: By aligning the scope with organizational objectives and considering all relevant factors, organizations can optimize their service management system, leading to improved efficiency and effectiveness in service delivery.

Consistency: ISO-IEC 20000-3:2012 helps establish consistency in scoping decisions across different services and departments within an organization, promoting unified management approaches.

Compliance: Following ISO-IEC 20000-3:2012 ensures compliance with international standards and can enhance the organization's reputation and credibility with clients, partners, and other stakeholders.